We strive for excellence whilst engaging with our stakeholders in an open, trusting and respectful manner.
Service Standards
• Safety of customer aircraft and staff
• Consistent standard of service tailored to the customers needs
• Highest standard of regularity in our performance i.e., efficiency, pricing, and response time
• Deliver our service professionally and with Confidence
• Provide welcome and friendly atmosphere
• Ability to measure customer feedback and react on results in a timely manner
• Be prepared for disruption / inconvenience
Core Values
• Convenience, reliability, value for money
• Quality services – supporting customers throughout the year
Management & Business Goals
• To offer a service to our customers which ensures their aircraft safety and satisfies their needs specific to their requirements
• To provide security of employment to staff and ensure a safe working environment at all times
• To continue to develop the business through growth opportunities
• Increased efficiency
• Recognise and react promptly and positively to industry changes
• To produce a profit which offers an acceptable return whilst monitoring overheads to ensure we remain on or below budget
• Know our goals and objectives – outline performance against agreed targets
• Meet planned timescales
• Work together as a team
• Measure our success – maintain and improve efficiency and effectiveness
• Communicate our goals / objectives
• Training – adequate resource
• Honesty / open culture
• Ensure we adhere to all aviation regulations
• Meet our customer needs
