We strive for excellence whilst engaging with our stakeholders in an open, trusting and respectful manner.
Service Standards
- Safety of customer aircraft and staff
- Consistent standard of service tailored to the customers needs
- Highest standard of regularity in our performance i.e., efficiency, pricing, and response time
- Deliver our service professionally and with Confidence
- Provide welcome and friendly atmosphere
- Ability to measure customer feedback and react on results in a timely manner
- Be prepared for disruption / inconvenience
Core Values
- Convenience, reliability, value for money
- Quality services – supporting customers throughout the year
Management & Business Goals
- To offer a service to our customers which ensures their aircraft safety and satisfies their needs specific to their requirements
- To provide security of employment to staff and ensure a safe working environment at all times
- To continue to develop the business through growth opportunities
- Increased efficiency
- Recognise and react promptly and positively to industry changes
- To produce a profit which offers an acceptable return whilst monitoring overheads to ensure we remain on or below budget
- Know our goals and objectives – outline performance against agreed targets
- Meet planned timescales
- Work together as a team
- Measure our success – maintain and improve efficiency and effectiveness
- Communicate our goals / objectives
- Training – adequate resource
- Honesty / open culture
- Ensure we adhere to all aviation regulations
- Meet our customer needs
